Consistently brilliant stuff from Helge.
If I could marry a presentation this would be it.
Top top presentation. Hugely informative without being boring.
Reposted from janchipchase.com
The following notes accompany a presentation titled Future Social to the 2008 LIFT Asia conference and relates to this post. The slides can be downloaded from here 3MB
Watch a video of the talk Nine Trends Shaping the Future of Social Interaction
You’re tired, you’re looking for somewhere to sit and rest a while and you come across the space pictured below. What can you do here? Can you have a phone conversation? Could you take out a laptop? Do you think it’s OK to smoke here? If it’s hot – can you take your shirt off? What kind of services does this space support? Is it the kind of place where it’s OK to talk with a stranger?
What about this person? If you were sitting there how might his presence affect you? And you decision about whether to stay in this space?
But what if you knew more about him? What if you knew that he has very few friends? Or that he got top marks at a very prestigious university? That he has a poor credit history?
How does your perception of this space change depending on what he’s doing? What if you knew he’s a medical student and he’s revising for his final exams? He’s want to be a heart surgeon… and set up a charity to treat kids… whose parents can’t afford treatment. Or actually watching a adult movie? Or that he’s tracking the final stages of an auction on eBay? Or that right now he’s writing nasty comments about you on the LIFT conference web site? Or more likely that he’s multi-tasking and doing all of these things at the same time
As you’re standing there deciding what to do next – how would your decision making process change if you knew he was going to be there for another 4 hours? Or that he’ll be done in the next five minutes?
The rest of the presentation details nine trends that frame how to consider this design space:
- The first is that ever more of life is pocketable – that you will increasingly be able to carry the tools you use to communicate, entertain, that help you understand where you are, what you want to do next – the very stuff of life in other words. As soon as things become pocketable they end being carried and used in a wide variety of contexts. Within what time frame does what stuff become pocketable? How does allow new ways to connect, to what and whom? And what services can they access?
- With the exception of pure play socially driven services it will always be easier to design something for sole use rather than shared use. Even if sharing an experience through one device is preferred there will be numerous situations where people will end up having serial solitary experiences – being together in the same space, doing the same thing but experienced through different devices.A simple example of this is the way that Japanese mobile phone users add privacy filters to their screen – not only does it make shoulder surfing on the Tokyo subway impractical – it makes it more difficult for two people to watch the same movie. Yes there are exceptions to this – notably when it is desirable to save battery life or when sharing is as simple and delightfully close as sharing headphones.
- That so much more of what we carry is or will be connected – with people, services, the infrastructure around us and other objects we carry. Connected things talk – so what they will talk about? Currently the big shift in this space is whether and how we share location and other rich contextual information, with whom, and with what level of granularity?
- Whilst sharing music, video, intimate details is both inherently human and mostly positive – we have to recognise that when the default is to share then it creates significant social pressure on those that prefer not to since the question of opting out of adopting a technology becomes one whether to opt out of society. You can see it today with late adopters who are pressured by relatives or their employer’s into carrying a mobile phone, but the same applies to any mainstream connected technology.
- The connectivity, infrastructure and increasing sophistication of online services enables us to reduce the time between asking the question and having the answer and at some point we’ll have access to automated and real time associations of people, what they do, their history, and based hundreds of millions of lifetime’s worth of data sets a prediction of what they are going to do next. Of course not just want they want you to know, but all the other stuff that leaks around the edges.
- Technology is being adopted at a younger age by kids who don’t’ share your sense of the right or wrong way to use something. How quickly will your technological and social literacy become niche? How long before you are effectively illiterate?
- That the boundaries such as personal and work life that still exist today will continue to erode. For all our intent to maintain these boundaries the discipline it requires is usually overridden by convenience and to some extent social pressures. The photos show a commuter in on the outskirts of Cleveland answering work emails on the way to the office, and during a study in Iran a participant told us about how whilst women need to wear a headscarf in public – there was a significant leakage in that photos were taken in private without headscarf say on a camera phone and that these were then being handed around amongst friends – consequently eroding social norms.
- That the speed of technological change will continue to increase and that for some services the lifetime will be measured in days or hours.
- That pocketable is just a nano-sized stepping stone to becoming invisible – invisible not in the sense of the designer’s nirvana of a seamless experience, but simply that its technically possible to make objects that are too small or hidden for other’s to see. And that with this – the emphasis on social cues and how we plan to use them becomes even more important.
Related research here.
A rather fantastic deck this.
I’ve omitted the word ‘influencers’ from the original headline because it still bugs me a bit but nonetheless this is a brilliant compilation of so many varying predictions on 2010 in the one place from some of the biggest movers and shakers. I’m merely there to fill up the numbers obviously and being next to Seth Godin has provided many with much amusement. But I’m all for a bit of self-deprecation every now and then. Hat tip to @tim_whirledge for the original heads up.
Everyone that is featured in the presentation is listed below with their @names, making it easy for you to follow as many as you wish.
2010 Social Media Influencers – Trend Predictions in 140 Characters
Major trends that came to the fore out of all the predictions were:
Mobile, Location, Transparency, Measurement, ROI and Privacy.
Not much new there then for 2010. Mobile, Location and Privacy would be my three to watch in 2010. Transparency shouldn’t even be there because it should happen without a second thought. But in 2009 we have seen and still in 2010 we’ll continue to see ideas, campaigns and executions which will pretend to be something they’re not / mislead consumers in some way or fake its roots and originality. Sometimes it is purely for the sake of controversy and to get people talking about it but other times you wonder who initially thought it would be a good idea and then how it ever made it in to the public spheres.
It was concluded that 2009 did not meet expectations. What should we expect in 2010?
In this report, the 2010 Social Media trends are foretasted by:
@petecashmore PETE CASHMORE Founder, CEO Mashable
@armano DAVID ARMANO Senior Partner, Dachis Group Author, Logic and Emotion
@chrisbrogan CHRIS BROGAN President, New Marketing Labs
@peterkim PETER KIM Managing Director, N.America Dachis Group
@seth SETH GODIN, Bestselling Author, Entrepreneur & Agent of change
@litmanlive MICHAEL LITMAN Social Media Strategist Consolidated PR
@tamar TAMAR WEINBERG, Community & Marketing Manager, Mashable
@johnbattelle JOHN BATTELLE Founder & Chairman Federated Media
@mariansalzman MARIAN SALZMAN President, N.America Euro PR, Trend Spotter & Author
@mzkagan MARTA KAGAN Managing Director, US Espresso- Brand Infiltration
@danzarrella DAN ZARRELLA Social & Viral Marketing Scientist HubSpot
@emarketer eMARKETER Digital Intelligence
@drewmclellan DREW McLELLAN Founder and Author The Marketing Minute
@idc CAROLINE DANGSON Digital Marketplace Research Analyst IDC
@jasonfalls JASON FALLS Social Media Strategist Social Media Explorer
@charleneli CHARLENE LI Founder Altimeter Group
@gauravonomics GAURAV MISHRA CEO 2020 Social Online
@marc_meyer MARC MEYER Principal Digital Marketing Response Group
@emarketer JEFFREY GARU Senior Analyst eMarketer 2010
@jimmy_wales JIMMY WALES Founder Wikipedia
@alecjross ALEC ROSS Sr Advisor -Innovation State Department
@CraigNewmark CRAIG NEWMARK Founder of Craiglist
@scobleizer ROBERT SCOBLE Technical Evangelist Rackspace
@dmscott DAVID MEERMAN SCOTT Marketing Strategist & Author World Wide Rave
@roncallari RON CALLARI Social Media
@ravit_ustrategy RAVIT LICHTENBERG Founder & Chief Strategist Ustrategy.com
@equalman ERIK QUALMAN Author Socialnomics
@pgillin PAUL GILLIN Writer, Author & Social Media Consultant Principal
@adambroitman ADAM BROITMAN Partner & Ringleader Circ.us
@cbensen CONNIE BENSEN Director of Social Media & Community Strategy Alterian
@mikearauz MIKE ARAUZ Strategist Undercurrent
@nenshad Nenshad Badoliwalla Co-author Driven to Performance
@adamcohen ADAM COHEN Partner Rosetta
@danielwaisberg DANIEL WAISBERG Head of Web Analytics Easynet
@communitygirl ANGELA CONNOR Journalist & Community Strategist
@trendsspotting TALY WEISS CEO and Head of Research TrendsSpotting.com
Micro Pulse: How small touches in social media impact the heartbeat of your brand.
I love presentations like this. An absolute breath of fresh air. Gone are your typical bullet points and times new roman font and here you have a brilliant case in point that hammers the message home, less is more. The words are touchpoints, they aren’t everything, you still want to find out more instead of being bored to tears.
Someone said elsewhere that “Every interaction with the consumer is essential and can make a difference. Brands need to fit into the life of people.”
The idea is that in a world with an unlimited amount of brand touchpoints, some in a brands control and many not, and the fact that consumers can interact with a brand whenever and wherever they want to, every touch matters. I credit the birth of this idea to David Armano and his Micro-Interactions presentation.
An absolute must read.
During, Andy asked them to obviously think about Google when creating experiences. For me, what resonated most was that he reminded everyone to experiment often, be creative, try new things, and don’t be afraid to fail.
I don’t think that happens enough. Trying, innovating and sometimes failing. It’s easier to stick to what’s known rather than taking risks to potentially produce truly innovative stuff. Creativity and ideas generation is still alive and well but execution is being stifled by budgets and ignorance to enter new and unchartered territory. Budgets will always to some extent stifle what can and can’t be done. Also, understandably, it’s difficult from a large client perspective when there’s a lack of knowledge about all things digital and a hesistancy to try something that bit different. But that’s what the agency is there for, to bring them in to this new age of brilliance. I commend the one’s that make it out there in the wild and receive award after award but for every one stand out idea, there’s a thousand that get binned. It’s a shame.
Many of the experiments in 87 cool things highlighted mashups, interactivity, unique data usage, and the fusion of virtual worlds and reality.
From Google Maps and YouTube Annotations, to Insights for Search and a wide array of APIs, it’s easier than ever to play with inventive marketing ideas, using Google of course. We’re told to think of these tools and platforms as our blank canvas, and just have fun.
These innovative campaigns, projects, and even accidents can encourage us to expand our imaginations, think beyond our expectations and consider the impossible. Did you ever think Ohio could be a piano? Or that you would analyze your daily food consumption, and catalog it by cuisine? Or that an engaging and informative website could live entirely on YouTube? I didn’t!