How Are Companies Leveraging Social Media?

Importance Of Social Media Channels (2010 vs. 2009)

Everything You Ever Wanted to Know About The Blogosphere in One Handy Diagram

* 133,000,000 million blogs
* 35% of Journalists are now Bloggers
* 48% of Bloggers are in the US
* 66% of bloggers are males
* 1/4 earn $100k+ a year
* Aside from “personal musings”, technology bloggers are the most prominent
* 75% of bloggers are college graduates

The Razorfish 5: Technologies that will change your business..

By 2014, Social Media Will Be A Bigger Marketing Channel Than Email and Mobile

Some cool stats here.

Social Media Hierarchy of Needs

This is pretty smart.

Now Business Is Social

Great video.

How Social Media is Pushing Transparency in Brand Management

Useful deck

Balance Your Social Media Diet

What a brilliant graphic.

New Social Media Policy from Coca Cola..

Firstly, here’s an interview with Adam Brown, Head of Social Media @ Coca-Cola.

About that social media policy, it’s only 3 pages. It doesn’t have to be 100 pages long and cover every last point under the sun. It should be an addition to existing company policy–you don’t need to start from scratch.

As Coca-Cola introduce their Social Media Policy:

Every day, people discuss, debate and embrace The Coca‐Cola Company and their brands in thousands of online conversations. Coca-Cola recognizes the vital importance of participating in these online conversations and are committed to ensuring that they participate in online social media the right way. These Online Social Media Principles have been developed to help empower the Coca-Cola associates to participate in this new frontier of marketing and communications, represent our Company, and share the optimistic and positive spirits of our brands.

Interesting to see are the 10 “Principles for Online Spokespeople” Coca-Cola has created:

  1. Be Certified in the Social Media Certification Program.
  2. Follow our Code of Business Conduct and all other Company policies.
  3. Be mindful that you are representing the Company.
  4. Fully disclose your affiliation with the Company.
  5. Keep records.
  6. When in doubt, do not post.
  7. Give credit where credit is due and don’t violate others’ rights.
  8. Be responsible to your work.
  9. Remember that your local posts can have global significance.
  10. Know that the Internet is permanent.

All in all Adam Brown has set a nice standard within one of the most loved companies in the world

Download the full policy here: Coca-Cola Online Social Media Principles

Source

Ogilvy Asia on: Travel and Social Media

Useful deck this.

Another one of those social media ROI videos..

Feast your eyes. At least this one doesn’t have that Fatboy Slim backing track.

“You can’t buy attention anymore. Having a huge budget doesn’t mean anything in social media…The old media paradigm was PAY to play. Now you get back what you authentically put in. You’ve got to be willing to PLAY to play.”

– Alex Bogusky, Co-Chairman of Crispin Porter + Bogusky

A few key messages:

1. Over 300,000 businesses have a presence on Facebook and roughly a 1/3 of these are small businesses.

2. Gary Vaynerchuk grew his family business from $4 million to $50 million using social media.

3. Lenovo was able to achieve cost savings by a 20% reduction in call center activity as customers go to community website for answers.

4. BlendTec increased its sales 5x by running the often humorous “Will it Blend” Videos on YouTube.

5. Dell sold $3,000,000 worth of computers on Twitter

6. Obama Social Media Marketing resulted in three million online donors contributing $500 million in fundraising.

7. 71% of companies plan to increase investments in social media by an average of 40% because: a) Low Cost Marketing b) Getting Traction c) We Have To Do It

Via Socialnomics

100 Social Media & Content Marketing Predictions for 2010

I was asked to provide comment on the above article and only noticed that it had gone live after seeing traffic arrive from the post and subsequent PDF of the article (below). The PDF is something quite beautiful, i’m not just saying that. You should check out the recently released final version here..

TrendsSpotting 2010 Social Media Trend Predictions

I’ve omitted the word ‘influencers’ from the original headline because it still bugs me a bit but nonetheless this is a brilliant compilation of so many varying predictions on 2010 in the one place from some of the biggest movers and shakers. I’m merely there to fill up the numbers obviously and being next to Seth Godin has provided many with much amusement. But I’m all for a bit of self-deprecation every now and then. Hat tip to @tim_whirledge for the original heads up.

Everyone that is featured in the presentation is listed below with their @names, making it easy for you to follow as many as you wish.

Major trends that came to the fore out of all the predictions were:

Mobile, Location, Transparency, Measurement, ROI and Privacy.

Not much new there then for 2010. Mobile, Location and Privacy would be my three to watch in 2010. Transparency shouldn’t even be there because it should happen without a second thought. But in 2009 we have seen and still in 2010 we’ll continue to see ideas, campaigns and executions which will pretend to be something they’re not / mislead consumers in some way or fake its roots and originality. Sometimes it is purely for the sake of controversy and to get people talking about it but other times you wonder who initially thought it would be a good idea and then how it ever made it in to the public spheres.

It was concluded that 2009 did not meet expectations. What should we expect in 2010?

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In this report,  the 2010 Social Media trends are foretasted by:

@petecashmore PETE CASHMORE Founder, CEO Mashable
@armano DAVID ARMANO Senior Partner, Dachis Group Author, Logic and Emotion
@chrisbrogan CHRIS BROGAN President, New Marketing Labs
@peterkim PETER KIM Managing Director, N.America Dachis Group
@seth SETH GODIN, Bestselling Author, Entrepreneur & Agent of change
@litmanlive MICHAEL LITMAN Social Media Strategist Consolidated PR
@tamar TAMAR WEINBERG, Community & Marketing Manager, Mashable
@johnbattelle JOHN BATTELLE Founder & Chairman Federated Media
@mariansalzman MARIAN SALZMAN President, N.America Euro PR, Trend Spotter & Author
@mzkagan MARTA KAGAN Managing Director, US Espresso- Brand Infiltration
@danzarrella DAN ZARRELLA Social & Viral Marketing Scientist HubSpot
@emarketer eMARKETER Digital Intelligence
@drewmclellan DREW McLELLAN Founder and Author The Marketing Minute
@idc CAROLINE DANGSON Digital Marketplace Research Analyst IDC
@jasonfalls JASON FALLS Social Media Strategist Social Media Explorer
@charleneli CHARLENE LI Founder Altimeter Group
@gauravonomics GAURAV MISHRA CEO 2020 Social Online
@marc_meyer MARC MEYER Principal Digital Marketing Response Group
@emarketer JEFFREY GARU Senior Analyst eMarketer 2010
@jimmy_wales  JIMMY WALES Founder Wikipedia
@alecjross ALEC ROSS Sr Advisor -Innovation State Department
@CraigNewmark CRAIG NEWMARK Founder of Craiglist
@scobleizer ROBERT SCOBLE Technical Evangelist Rackspace
@dmscott DAVID MEERMAN SCOTT Marketing Strategist & Author World Wide Rave
@roncallari RON CALLARI Social Media
@ravit_ustrategy RAVIT LICHTENBERG Founder & Chief Strategist Ustrategy.com
@equalman ERIK QUALMAN Author Socialnomics
@pgillin PAUL GILLIN Writer, Author & Social Media Consultant Principal
@adambroitman ADAM BROITMAN Partner & Ringleader Circ.us
@cbensen CONNIE BENSEN Director of Social Media & Community Strategy Alterian
@mikearauz MIKE ARAUZ Strategist Undercurrent
@nenshad Nenshad Badoliwalla Co-author Driven to Performance
@adamcohen ADAM COHEN Partner Rosetta
@danielwaisberg DANIEL WAISBERG Head of Web Analytics Easynet
@communitygirl ANGELA CONNOR Journalist & Community Strategist
@trendsspotting TALY WEISS CEO and Head of Research TrendsSpotting.com

Proof that social media is killing print magazines..

Nuff said.

Via CartridgeSave

socmed

How small touches in social media impact the heartbeat of your brand by @freshpeel

I love presentations like this. An absolute breath of fresh air. Gone are your typical bullet points and times new roman font and here you have a brilliant case in point that hammers the message home, less is more. The words are touchpoints, they aren’t everything, you still want to find out more instead of being bored to tears.

Someone said elsewhere that “Every interaction with the consumer is essential and can make a difference. Brands need to fit into the life of people.”

And here’s from the man himself, Chris Wilson of FreshPeel.com

The idea is that in a world with an unlimited amount of brand touchpoints, some in a brands control and many not, and the fact that consumers can interact with a brand whenever and wherever they want to, every touch matters. I credit the birth of this idea to David Armano and his Micro-Interactions presentation.

The ROI of social media by @thebrandbuilder

I’ve spoken at length about measuring social media but this is one of the funniest presentations I’ve read, yet still full of interesting and useful info.

Highly worth your time.

#media140 is coming, here’s your discount code..

Media 140

Media 140 is fast approaching, taking place on Monday 26th October 2009 at the Royal Institute of British Architects. If you haven’t got a ticket already then bag yourself one here and save £40 off the ticket price with the discount code ‘litman140’. Your ticket will then be £95 instead of the asking price of £135. Don’t say i’m not good to you.

Today’s consumer has a newfound power with the rise of social media tools such as Twitter, Facebook, and YouTube, forcing brands and marketers around the world to find new ways to engage with their consumer. Brand profiles and reputations are no longer dictated to the consumer but on the contrary they are shaped and driven by consumer demand, which makes for exciting and challenging times for advertisers and marketers.

Attendees will hear ‘warts and all’ (although i’m not really a fan of warts) stories directly from the brands who are out there engaging with their consumers through social media platforms. The event brings together experts and practitioners including; Tom Bedecarre, CEO AKQA, Paul Hoskins Head of Customer Experience EasyJet and Ted Hunt Digital Communications Manager from Innocent drinks, to share and debate with an audience of leading advertising, PR, brand and marketing executives.

I’ll be going so gimme a shout if you are too, put some names to faces and all..

Finally, here’s a few names that are confirmed to be speaking;

  • John Beasley, Head of Brand, Red Bull
  • Mel Exon, Managing Partner BBH Labs
  • Amelia Torode, from the award winning ‘Compare the Meerkat’ campaign
  • James Hart, Director at leading fashion retailer ASOS.com
  • Robin Grant, MD of some agency (It wouldn’t be an event without Robin speaking!)
  • Noam Buchalter, Marketing Manager Pepperami, Unilever

September Post Of The Month with @neilperkin

The nominations are in and the shortlist has been made for post of the month in September over on Neil’s blog Only Dead Fish.

All shortlisted are worthy of your time so I recommend checking each and every out (but vote for the last one yeah?)

Here they are below and you can vote for your favourite here

How To Be A Better Brand Planner by Julie Cottin

This is Not The Time For Big Lazy Brands from Helge Tenno

Why Not Take A Moment To Define Success Before You Pursue It by Alex Bogusky

When The S**t Hits The Fan, It’s Time To Innovate by Alan Moore

A Brief Message For European Marketing Directors from Gemma Teed

Kate Moss & Me by Neil Perkin

Is Social Media Measurement Really Meaningless? by some random chancer..

Ford’s Social Media Strategy by @scottmonty..

I started this post a few weeks back with just the video. After a bit of research, I found the below slide deck also. Personally, very useful stuff chock full of insight from a behemoth of a company embracing the social web with both hands. Who says big companies can’t get involved.