Author: Michael Litman
A Field Guide To Brand Advocates
The World’s Youngest Billionaires
The Modern Digital Ecosystem
How social media affects search
Digital Technology in Your Car
Mobile Payments
The Mobile Web in 2012
The Story of Keep Calm and Carry On
Slowest burning viral ever 😉
Can you think of another person who would have such a great and emotional effect on people all ages than Becks (and seem like they’re having fun too?) Great stuff from Adidas.
The Anatomy of Going Viral
Believable Branding
How social data elevates CMOs
Social data now impacts decisions for nearly all CMOs, and almost half use this data to make predictions or forecasts.
CMOs use data to drive smarter decisions beyond marketing, sharing insights in C-level discussions as well as with product development teams, customer service, sales teams, and others.
CMOs believe social reveals consumer sentiment, improves brand awareness, and positively impacts brand loyalty.
The Evolution of Social CRM
Key Takeaways:
As of 2011, 46% of consumers turn to social media for effective brand problem solving.
80% of US consumers use social media to verify purchase recommendations.
60% of US consumers regularly interact with brands via social media.
43% of US consumers say brands should use social media to help customers.
21% of customers look for specialised, targeted marketing on social networks.









