Author: Michael Litman

Categories
Cool Digital Goodies Social Media

How small touches in social media impact the heartbeat of your brand by @freshpeel

Micro Pulse: How small touches in social media impact the heartbeat of your brand.

View more documents from Chris Wilson.

I love presentations like this. An absolute breath of fresh air. Gone are your typical bullet points and times new roman font and here you have a brilliant case in point that hammers the message home, less is more. The words are touchpoints, they aren’t everything, you still want to find out more instead of being bored to tears.

Someone said elsewhere that “Every interaction with the consumer is essential and can make a difference. Brands need to fit into the life of people.”

And here’s from the man himself, Chris Wilson of FreshPeel.com

The idea is that in a world with an unlimited amount of brand touchpoints, some in a brands control and many not, and the fact that consumers can interact with a brand whenever and wherever they want to, every touch matters. I credit the birth of this idea to David Armano and his Micro-Interactions presentation.

Categories
Goodies Social Media

The ROI of social media by @thebrandbuilder

I’ve spoken at length about measuring social media but this is one of the funniest presentations I’ve read, yet still full of interesting and useful info.

Highly worth your time.

Olivier Blanchard Basics Of Social Media Roi

Categories
Digital PR Social Media Twitter

#media140 is coming, here’s your discount code..

Media 140

Media 140 is fast approaching, taking place on Monday 26th October 2009 at the Royal Institute of British Architects. If you haven’t got a ticket already then bag yourself one here and save £40 off the ticket price with the discount code ‘litman140’. Your ticket will then be £95 instead of the asking price of £135. Don’t say i’m not good to you.

Today’s consumer has a newfound power with the rise of social media tools such as Twitter, Facebook, and YouTube, forcing brands and marketers around the world to find new ways to engage with their consumer. Brand profiles and reputations are no longer dictated to the consumer but on the contrary they are shaped and driven by consumer demand, which makes for exciting and challenging times for advertisers and marketers.

Attendees will hear ‘warts and all’ (although i’m not really a fan of warts) stories directly from the brands who are out there engaging with their consumers through social media platforms. The event brings together experts and practitioners including; Tom Bedecarre, CEO AKQA, Paul Hoskins Head of Customer Experience EasyJet and Ted Hunt Digital Communications Manager from Innocent drinks, to share and debate with an audience of leading advertising, PR, brand and marketing executives.

I’ll be going so gimme a shout if you are too, put some names to faces and all..

Finally, here’s a few names that are confirmed to be speaking;

  • John Beasley, Head of Brand, Red Bull
  • Mel Exon, Managing Partner BBH Labs
  • Amelia Torode, from the award winning ‘Compare the Meerkat’ campaign
  • James Hart, Director at leading fashion retailer ASOS.com
  • Robin Grant, MD of some agency (It wouldn’t be an event without Robin speaking!)
  • Noam Buchalter, Marketing Manager Pepperami, Unilever
Categories
Advertising Retail

Big Al’s Dixons Advertising Parody..

You know you’re campaign is a success when it’s being ripped off. This little number is great, following in Dixons footsteps and rather funny it is too.

Good idea and well timed. The only thing I wondered, when was creativer ever a word?

Dixons Parody

Categories
Advertising Goodies Planning

How to create advocacy and conversation..

An absolute must read.

How to create advocacy and conversation, Planning-ness 2009

View more documents from Frank Striefler.
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Cool Goodies

TED Talk: 8 secrets of success

Inspiring.

Categories
Advertising Social Media

September Post Of The Month with @neilperkin

The nominations are in and the shortlist has been made for post of the month in September over on Neil’s blog Only Dead Fish.

All shortlisted are worthy of your time so I recommend checking each and every out (but vote for the last one yeah?)

Here they are below and you can vote for your favourite here

How To Be A Better Brand Planner by Julie Cottin

This is Not The Time For Big Lazy Brands from Helge Tenno

Why Not Take A Moment To Define Success Before You Pursue It by Alex Bogusky

When The S**t Hits The Fan, It’s Time To Innovate by Alan Moore

A Brief Message For European Marketing Directors from Gemma Teed

Kate Moss & Me by Neil Perkin

Is Social Media Measurement Really Meaningless? by some random chancer..

Categories
Case Studies Cool Goodies Social Media

Ford’s Social Media Strategy by @scottmonty..

I started this post a few weeks back with just the video. After a bit of research, I found the below slide deck also. Personally, very useful stuff chock full of insight from a behemoth of a company embracing the social web with both hands. Who says big companies can’t get involved.

Zero to 60: Social Media Strategy via Ford [Keynote – OMMA Global 2009]

View more presentations from Scott Monty.
Categories
Cool Goodies Personal Branding

The different styles of blogging. Which one are you?

I’d like to think i’m a cross breed of insight, life, brand and piggyback.

You?

The 25 Basic Styles of Blogging … And When To Use Each One

View more documents from Rohit Bhargava.
Categories
Cool Digital Goodies Tech

Google’s 87 Cool Things from Advertising Week

Andy Berndt, MD of Google Creative Lab and Tom Uglow, Creative Lead presented this recently on Day 1 of Advertising Week 2009. Well worth your time.

You can grab the PDF and the PPT versions of the presentation here. The podcast is here also.

During, Andy asked them to obviously think about Google when creating experiences.  For me, what resonated most was that he reminded everyone to experiment often, be creative, try new things, and don’t be afraid to fail.

I don’t think that happens enough. Trying, innovating and sometimes failing. It’s easier to stick to what’s known rather than taking risks to potentially produce truly innovative stuff. Creativity and ideas generation is still alive and well but execution is being stifled by budgets and ignorance to enter new and unchartered territory. Budgets will always to some extent stifle what can and can’t be done. Also, understandably, it’s difficult from a large client perspective when there’s a lack of knowledge about all things digital and a hesistancy to try something that bit different. But that’s what the agency is there for, to bring them in to this new age of brilliance. I commend the one’s that make it out there in the wild and receive award after award but for every one stand out idea, there’s a thousand that get binned. It’s a shame.

Many of the experiments in 87 cool things highlighted mashups, interactivity, unique data usage, and the fusion of virtual worlds and reality.

From Google Maps and YouTube Annotations, to Insights for Search and a wide array of APIs, it’s easier than ever to play with inventive marketing ideas, using Google of course. We’re told to think of these tools and platforms as our blank canvas, and just have fun.

These innovative campaigns, projects, and even accidents can encourage us to expand our imaginations, think beyond our expectations and consider the impossible. Did you ever think Ohio could be a piano? Or that you would analyze your daily food consumption, and catalog it by cuisine? Or that an engaging and informative website could live entirely on YouTube? I didn’t!

Via Adwords Agency Blog

Enjoy!

Categories
Analysis Cool Digital Social Media

Hello Digiphobe, 4 minutes of your time please..

Watch this.

Categories
Analysis Social Media

Is social media measurement really meaningless?

I’ve been reading and re-reading this article over the past few days and trying to fully understand Amy Kean of the IAB’s point of view who argues the ‘Yes’ side of the debate that social media measurement is indeed meaningless. I can understand her point of view but I’m of the ilk that believe in a different kind of measurement and that adopting the traditional ideologies of past successes is akin to putting a square peg in a round hole. I’ve said before that although ROI will always have its place (everyone will always wants to get the most bang from their buck), ROA (Return on Attention) will grow in importance in social media. You’re still getting a return on investment but in a different way.

Back to the article, the busker analogy doesn’t really work for me when comparing thumbs up to positive buzz and great reviews for a company. They aren’t directly comparable. For someone to go out of their way to generate positive buzz on a brands behalf or give a product a great review, there is value in that. Time spent plus insights provided, that’s definite value. Research also states that their message often has more impact than paid for marketing and communications.

It may not be in the traditional marketing sense of what ‘value’ is but for me, social media requires new metrics and benchmarks than to what has been tried and tested in years previous. Success now looks different. Instead of looking purely from a numbers perspective and at additional sales, is there value in increased levels of brand perception and awareness, along with the conversations and connections made because of the company activity? It’s intangible yet it’s still valuable.

Amy says that most senior management simply don’t understand it. While this may be a sweeping generalization across the board, there is some truth in it. This for me is where the paradigm of business control is changing. This won’t be for everyone, only the ones who are open to change, evolution and welcome new blood taking their company forward and in a new direction. The MD’s, the board members, all the ladies and gents high up who have been used to knowing everything they need to in order to take their business forward, are now bringing in new talent to change the culture, operations and future of the company. The MD will still be the MD but he/she has realised that a new set of skills is required for the ever changing business environment.  Edit – I had previously mentioned about Jean Wyllie leaving PN but as Kerry notes in the comments below this was out of context, my apologies.

Back to the article again, social media isn’t about directly increasing sales over a finite period. It’s more longer term than that, investing in and developing relationships. Potentially fruitful relationships that are seen to have a direct effect maybe not in sales but in other benchmarks like buzz / word of mouth. Let’s take the recent collaboration between BitchBuzz and Magners UK.

If you hadn’t heard about it, Magners UK decided to give away a case of its pear cider every day for a week on BitchBuzz. The target audience and the product was a perfect fit. The competition was cleverly integrated with Facebook Connect and as a result of the week long campaign, delivered approx 100 new fans to the Magners UK Facebook page every day for the duration of the campaign. They achieved over 8 times the fan conversion they had when supporting the giveaways based on engagement on Twitter and Facebook alone. Their objectives were simple, to build the community. The competition accounted for almost 40% of total Facebook fans.

Can you put a traditional value on that? No. What was the ROI on that? I don’t know. Is it important? Yes.

Amy also says that part of the role of the IAB’s social media council is to educate the industry about the opportunities in this space. Yet she’s declaring measurement meaningless? Sounds more like discounting a discipline rather than educating about it.

Will, Robin, Stephen, David and Drew what do you think? Is social media measurement meaningless? They are all much more knowledgable and experienced in this world than I am, so would be great to get their take on it all. Oh and feel free to disagree entirely if you think otherwise, interested to hear from other perspectives.

Categories
Cool Digital Social Media Tech

The hierarchy of digital distractions..

hierarchy_distractions_960

This is brilliant.

Click for the full size version.

Your phone is going, you’ve got a direct message from someone on Twitter, and a new Facebook message also. Which do you look at first? Never fear! The above will take you through the hierarchy of digital distractions.

Via Information is Beautiful

Categories
Social Media Tech Twitter

Conversational aspects of retweeting..

Some of you may have heard of Danah Boyd before, she’s a fairly well known researcher in all this new media malarky. When I was doing my dissertation a few years back now on social networking and it’s value to business, I got in touch and asked her a few questions. This was before that thing called Twitter, which everyone talks about now. My research focussed partly on how people and brands were using Facebook and considering it was for an academic piece of research for University, it was something I actually quite enjoyed doing.

Now, I’m living and breathing it all daily and Danah is part of the research team in New England at Microsoft and has written a hugely scientific yet interesting and informative paper on the conversational aspects of retweeting. It’s currently in draft form with the finished copy to be published in January 2010, yet still already spans 11 pages. The other researchers involved are Scott Golder and Gilad Lotan.

The report is based on analysis of over over 700,000 tweets (440,000 or so users), taken in samples of five minute chunks between January and June 2006. This, I feel is a problem when undertaking such research. Because of the enormity of the numbers, it is expected that this kinda thing isn’t conducted and written over night. However, samples taken in 2006 will have only been focussing on the VERY early adopters. Usage patterns will have changed since then. Although I signed up on Twitter in April 2007, it wasn’t until mid to late 2008 that I really started using and understanding the service. My uses, habits and processes for using Twitter have changed since then. It’s impossible to be able to follow everyone back now for starters and I now use services like Twitterfeed which pushes new posts out that I publish here on to Twitter. It’s a lot deeper than a simple Facebook status update (which is what most compare it to who haven’t tried it out).

If ever you wondered why people retweet and what they do it for, wonder no longer!

Highly recommend checking out the rest of it here and also follow Danah on Twitter here. Scott is @redlog and Gilad is @gilgul.

A few quick facts from the research via Antony Mayfield:

  • 36% of tweets mention a user in the form ‘@user’
  • 5% of tweets contain a hashtag (#)
  • 22% of tweets include a URL (’http’)
  • 3% of tweets are likely to be retweets in that they contain ‘RT’, ‘retweet’ and/or ‘via’
  • 9% of retweets include the users own handle – dubbed “ego retweets” (though as Antony notes, the paper acknowledges sometimes this can be “a way of giving credit” or saying thank you.)
  • ‘RT’ is very much the predominant form, with 88% of the retweets using this (Tweetie please take note and change your app’s retweet function).
Categories
Cool Gaming Retail Social Media Twitter

Heralding a new era of social gaming..

I noticed this rather bullish full page advert from Microsoft in a recent issue of MCV and it struck me that we’re now entering in to a new era of social gaming. The potential is limitless.

Before it’s even available for gamers to try out today, the functionality with Twitter and Facebook on the 360 is being talked up, and talked up it should. This cannot be underestimated. It’s bringing social networking in to your living room and on your TV.  It’s also a huge USP for the Xbox 360 in it’s ongoing and bloody battle against the Playstation 3. The launch of the PS3 Slim was timely met by Microsoft with a price cut of their own and puts the ball back in Sony’s court.

For social networking to now be a selling point on a games console shows how far it’s come. This is great news for Facebook and Twitter (perhaps more so for Twitter) because it takes it to another level, that bit more mainstream. Everyone uses Facebook, Twitter is still a nice communications tool. It might help more people understand it and ‘get’ it.

Little is known how they are going to look on your TV screen and how they are going to connect to your gaming experience and whilst I hope my feeds are not going to be spammed by friends who have just gained achievement X on game X, it shows that gaming is no longer something that’s done by a stereotypically aged male in a darkened room. They are now the entertainment hubs, in your living room and providing fun for all the family.

Social Gaming

Categories
Digital Goodies Social Media

There is no such thing as a social media campaign..

Discuss.

Keeping Social Media Sexy

View more documents from David Griner.
Categories
Retail Tech

My take on Snow Leopard for the BBC.

I was asked by the nice people over at the Beeb what my thoughts were on Snow Leopard after getting a copy on release. In a nutshell, I alluded to the fact that it’s an evolutionary but not revolutionary step forward. If the wheel ain’t broke then there’s no point in majorly fixing it. They’ve further refined the already nicely oiled and fully functioning wheel I should say, with some good old fashioned elbow grease.

You can check out the article here.

Excerpt below screen grabbed.

BBC News

Categories
Mobile Tech

BBC iPlayer is mobile’s most wanted

According to recent research by analyst house CCS Insight, the BBC’s iPlayer came out on top in a poll of what the most desired mobile service is with users saying that they want to get access to the TV and radio programmes on their phone.

BBC iPlayerThere are a handful of handsets out there which currently have the ability to play programmes from the iPlayer through 3G and Wifi, for example, a whole host of Nokia’s like the N85, N96 and N97 phone, Samsung’s, Sony-Ericsson’s and the iPhone. The iPhone can however, only stream over Wifi. Considering the amount of storage available on the iPhone, I’d love to to be able to download a programme in an evening and watch it while travelling in to work in the morning. I’d like to think over time, it will be possible!

Consumers’ mobile internet usage is on the increase due to phones like the iPhone coming with ‘all you can eat’ data packages. I use my phone more for web browsing and emailing than I do for actual phone calls. That’s something the telco’s will have noticed as a growing trend and it represents an opportunity for mobile operators to revitalise their ARPU (average revenue per user) and create new data-oriented business models as voice revenues continue to decline.

iPlayeriPhone

In the poll as mentioned above, navigation/maps and unlimited music are the next most desired mobile services after iPlayer, according to the analyst’s report, with around 20% of the votes on each. Maps have been ever present on the more top end of phones for the last few years, I was using an N95 and it’s ‘Maps’ programme about 2 years ago now but it’s becoming more commonplace and a standard feature.

Voda 2005Multiplayer games and other mobile TV were desired by four per cent of the vote apiece, with video calling being requested by just three per cent. Video calling was once a key feature for some top end phones on Vodafone a few years back in 2005. It was expensive, you were prohibited by others needing a front facing camera and well, it never did catch on did it. Picture to the left is Vodafone’s Christmas 2005 handsets which were heavily pushing the 3G technology, increased download speeds and mobile TV.

Interestingly, the respondents of the survey showed that gender informs hardware choice, with Samsung mobiles being twice as popular with women than men – but the reverse being true for the iPhone and BlackBerry. 90% of the users questioned had visited Facebook on their mobile with only 14% having visited Twitter. This for me would be a clear indication of the age of the large majority of users polled, where it was said that 18-35 year olds were polled. I’d think they were mostly of the younger age bracket as it’s well known that Twitter is more widely used by 35+.

Categories
Goodies Social Media

Is social media a fad? Nope.

It’s a fundamental shift in the way we communicate.

Great video full of interesting facts and well worth sharing.

A few tidbits:

  • It took radio 38 years to reach 50 million users while Facebook achieved the same number within 9 months
  • 80% of companies are using LinkedIn as their primary tool to find employees
  • The fastest growing segment on Facebook is 55-65 year old women
  • Gen Y consider email passe. In 2009, Boston College stopped distributing email addresses to new starters
  • YouTube is the 2nd largest search engine in the world
  • 78% of internet users trust peer recommendations while only 14% trust advertisements
  • 1 in 4 Americans in the past month have watched a short video… on their phone
  • More than 1.5m pieces of content are shared on Facebook, daily
  • Listen first, sell second

The most amusing I thought was: “What happens in Vegas now stays in Facebook, Twitter, Bebo, Orkut, Digg, MySpace and YouTube”

Categories
Analysis Company Branding Cool

Brands 2.0: Branding in a digital world

Brands and Branding below is the book, the ‘offline’ version if you will, but here, you can download the PDF extract of Andy’s Brands&Brandingchapter which is Brands 2.0 – Brands in a digital world.

Don’t say I’m not good to you.

Click me to download.

The book in it’s entirety looks to be well worth checking out and is divided in to three parts:

1. Examining the case for brands,

2. Best practice in branding

3. The future for brands.

It’s a collaborative effort, written by 19 experts, and when I use the term ‘experts’ I actually mean it. The writers are the very cream of the crop.